RETURNS & EXCHANGES
If you ordered online and you find that:
— It doesn’t fit
— It isn’t as you imagined
— You were drunk when you ordered it
If the item is brand new/unworn with the tags attached you can send it back and we will swap it or refund you no problem!! Email us at email@example.com within 7 days to let us know.
Send the item (with track and trace) to:
Good As Gold
Level 1, 19 Edward St
Please note this does not apply to sale items, faulty items ( anything deemed faulty will be addressed by our supplier ), special / back ordered items (if we have back ordered or special ordered an item for you that was not in stock ). Returns must be sent back to us within 7 days (national orders) and 10 days (international orders ) upon receipt of delivery.
Good As Gold offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Good As Gold will retain any original shipment costs incurred: $5 NZ, $15 Australia, $30 International.
IN STORE PURCHASES
If you brought the item in one of our physical stores please pop back to the store you brought it from to remedy the issue. If you are unable to get to a store just email us at firstname.lastname@example.org.
— We do not issue refunds for change of mind, in these cases we will issue store credit to within a week of purchase date. Goods must be in new unworn condition, tags and boxes as new
— Refunds will only be issued if the product is faulty
Sorry no refunds or exchanges on sale items, (but if it is a faulty item we will do our best to fix the fault). Please email us at email@example.com if you have questions before you buy!
If an item you purchased from us is faulty because of manufacturing faults, we will try our hardest to replace it or fix it. If in the case we have no more stock of the item or we can't repair the fault we will award a store credit. We will not replace items that have been damaged because of wear and tear. When returning footwear, please return with original box packaged inside another box. If an item has been used please return clean and not stinky. All products MUST be returned with receipt or proof or purchase. Please send back items with a track and trace number so it won’t get lost in the mail!
— Good As Gold is not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free.
— Free shipping for NZ customers back to you on an exchange item is only valid for the first exchange, any future swaps on the same original purchase will be solely the customers responsibility in full, you pay all forms of shipping.
— International customers should contact us regarding customs clearance before shipping. Any international order that has been sent to customers under a free shipping offer will be refunded (or exchanged/credited) but will have our delivery cost deducted from the amount refunded.
— Until an item is received at Good As Gold, it is your responsibility, lost packages = tears, so Track n Trace yo!